What's your refund policy?
Every purchase is covered by a no-questions-asked 30-day money-back guarantee. If it's not for you, ask for a refund within 30 days and we'll return your money in full.
How do updates work?
Your purchase includes 1 year of free updates. After that, the version you have keeps working forever - and if you want the newest features, you can renew for another year of updates for $15. Renewing keeps your same license key; just use the email you bought with.
How does the license key work?
Your license key is shown right after checkout (and emailed to you). Launch the app, paste the key once, and it activates that computer against our license server. You can activate up to 3 devices, and deactivate one any time to free a slot for a new machine.
Does it record my screen too?
No. KeepTake records camera devices only: your built-in webcam, a USB webcam, or an iPhone over Continuity Camera. There is no screen capture, no window capture, and no compositing the two together. If that's what you need, OBS or your OS's built-in screen recorder is the better tool.
Which platforms are supported?
macOS 11 or later (built for Apple Silicon) and Windows 10/11. One license covers both - install on whatever mix of computers you use, up to your device limit. See the download page for details.
Do I need to be online to use it?
Only occasionally. The app verifies your license over the internet now and then; between checks it works fully offline for 7 days. You don't need a constant connection to record, and your recordings never leave your computer.
Are updates included?
Yes - your purchase includes free updates for the life of the product. Re-download the latest installer from the download page any time.
I lost my license key.
No problem - tell us the address you bought with and we'll resend it.